FAQ’s

 There IS NormalLy A Lot Of Faq’s Asked About Drone’s. So We Have A Few Here

That Hopefully answer yours QUESTIONS OR CONCERNS

 

Q: Why is it important to hire a professional pilot rather than a recreational pilot?

A: Professional pilots will hold the required qualifications to fly safely and within the Laws and Regulations set by the CAA (Civial Aviation Authority). They will also have an up to date Public Liability Insurance Policy. Professional Pilots have been highly trained on how to act in the rare occasion of an incident occuring.  

Always ask the drone pilot for the PfCO certificate and their insurance. For more information refer to the

CAA website

 

Q: Are you insured? 

A: Yes. Our pilot’s are fully insured by a Commercial Insurance policy that includes a Public Liability Insurance of £5m. Dronetrex are insured by Moonrock insurance. 

 

Q: Are you qualified to carry out commercial flights?

A: Yes. DroneTrex holds a valid PfCO (Permission for Commercial Operations) from the CAA and our pilots have been trained by CAA NQE’s (Civil Aviation Authority National Qualify Entity).  

 

Q: How long can you fly for?

A: We use two drones for our commerical flying. Roughly per battery, flight time is around 15-20 minutes for both Typhoon Q500 and Typhoon H. Currently across the two drones we hold 7 batteries giving a total of 1-2 hours flight time. DroneTrex is currently reviewing their drones and batteries to gain a longer flight time and therefore better results for you. 

 

 Q: Are there any restrictions with flying a drone?

A: At DroneTrex we adhere to regulations made by the CAA and our PfCO (Permission for Commerical Operation) restrict our pilot’s to VLOS (visual line of sight). If weather and safety permits, this allows us to fly up to a height of 400ft, and a distance of 500 meters from the PiC (Pilot in Command). We can fly up to a speed of 40 mph. However the wind will have an affect on this and the technical aspects will have to be considered. PfCO pilots are able to fly  to 50 meters in an area that is not under the control of the PiC (Pilot in Command).

 

 Q: Can you fly at night?

A: Unfortunately not yet! However VERY soon we will soon be putting this service in at DroneTrex. 

 

Q: Does the weather affect operations?

A: The weather can have a big impact on operations. Rain is a definite no to flying due to the significance of electronics involved as well as getting water on the camera lens reducing the quality of the image. Operationally we can fly in winds up to 27 mph but this would limited to open and rural areas, due to the proximity of trees and buildings having an impact on the ability to fly. The Pilots here at DroneTrex know what the British weather is like and will strive to accommodate you against the weather. If on the occassion the weather prevents a flight taking place, Dronetrex will arrange a new flight with no charge to the client. 

 

Q: Can you fly in a congested area (Urban or busy areas)?

A: Profssional pilots hold the qualifications required to fly within the 150 meter barrier set by the CAA. Professional pilots are able to fly up to 50 meters of an area that is not under the control of the PiC (Pilot in Command). In the event that the drone will fly within 50 meters of any persons or buildings the pilot must have in writing permission/consent from the individuals or the land owners. 

 

Q: What fuel do the UAV’s use?

A: Our drones at DroneTrex uses one Lithium Polymer (LiPo) battery giving a flight time roughly 15-20 minutes.

 

Q: What happens if there was an emergency? Would the UAV just fall out of the sky?

A: At DroneTrex we strive on efficiency and safety. During flight planning and once on-site, the pilot will conduct an on-site assessment and pick out landing and take off areas including emergency landing areas should an emergancy landing be reqired. Both the drones used for commerical flights, have an emergency function. One in particular is called a RTH function (Return to Home) and upon the inevitable, the drone will fly back to the take off point and land safely. The drone’s transmitter will give out safety warnings to the pilot on which our pilots are trained to act on quickly and efficiently preventing an incident occuring. 

 

 Q: How do you deal with privacy and third party?

A: As we carry imaging equipment on our drones, we must adhere to a number of regulations set out by the CAA to protect the privacy of the public and third parties. Professional Pilots are not permitted fly within 50m to any structure, vehicle or person without having gained their permission in writing, however we are able fly above at altitudes of over 50m. The exception to this is that we may fly as close as 30m to persons without their permission during take-off and landing. We also comply with the Data Protection Act and we work with the client to ensure that this is complied with at all stages of the work. No client information will be passed onto third parties, all information held is electronicly and password protected. In the unlikely event of a breach of privicy all clients will be informed immediately.  UAVs are covered by the Data Protection Act and as such, all privacy laws can be applied to their use. For more information visit the ICO 

 

 Q: What regions do you fly in?

A: Across the World there are different aviation laws, very rarely the same, DroneTrex at the moment only operates in the United Kingdom, nationwide. 

If You Have Any More Questions, Please Feel Free To Contact Us.